Consumer Protection

False advertising. Misleading or deceptive labeling. Bait and switch marketing. Unconscionable sales practices. Charging for services that were never provided. These are just some ways big businesses exploit and take advantage of consumers. Fortunate… Read More

Consumer Class Actions

Consumers who have been taken advantage of by large corporations often feel powerless. Many people don’t have the time or resources to fight to hold large companies accountable. But when a company has harmed a large group of people in similar ways,… Read More

Consumer Credit and Debt

Around one-third of Americans have debts in collection. For too many of these Americans, harassment by debt collectors is a fact of life. But it doesn’t have to be this way. In 1978, Congress passed the Fair Debt Collection Practices Act (FDCPA) to… Read More


The Telephone Consumer Protection Act (TCPA) at 47 U.S.C. § 227 prohibits anyone from calling you using a prerecorded or synthetic voice without your prior consent. It also makes it illegal for telemarketers to call or text your residential telephon… Read More

Robocalls and Automated Telephone Dialing System

The Telephone Consumer Protection Act (TCPA) prohibits certain robocalls. Specifically, it prohibits calls to cellular telephones using an “automatic telephone dialing system” or autodialers, meaning “equipment which has the capacit… Read More

Student Loans

You enrolled in college to invest in your future. But the economy tanked, jobs disappeared, and your student loans became an enormous burden. You’re not alone. In 2023, roughly forty five million Americans have student loan debt, totalling over $1.… Read More

Direct/William D. Ford

In 2023, roughly forty five million Americans have student loan debt, totaling over $1.7 trillion dollars. Most of these loans were made under the William D. Ford Direct Loan Program: these loans (called Stafford loans) are owned by the government bu… Read More


In 2023, about nine (9) million individual Federal Family Education Loan Program (FFELP) loans are outstanding, totaling nearly $200 billion. Before 2010, most student loans were made under FFELP, but the William D. Ford Direct Loan Program replaced… Read More

COVID Student Loans

Did You Make Student Loan Payments to Navient During COVID? The Federal Family Education Loan Program (FFELP) ended in 2010, when it was replaced by the William D. Ford Federal Direct Loan Program. (Students who entered college in 2010 would be the l… Read More

Navient Natural Disaster Forbearance

FFELP Borrowers in California Who Received a Natural Disaster Forbearance Preston Law Offices is investigating whether Navient and other servicers complied with federal and California law while servicing student loans under the Federal Family Educati… Read More